Returns & Exchanges

At Carpet Underlay Shop, we want you to be completely satisfied with your purchase. If you have over-ordered or changed your mind, you can return any unopened and undamaged rolls within 30 days of delivery.

Return Process

• 1.
  Contact Our Support Team

  Email our customer service team with your order number and details of the items you wish to return to receive a Return Authorization number.

• 2.
  Pack Your Items

  Ensure all underlay rolls or accessories are in their original, unopened packaging and securely sealed to prevent damage during transit.

• 3.
  Arrange Transportation

  Ship the items back to our warehouse using your preferred courier; we recommend using a tracked service as the cost of return carriage is the responsibility of the customer.

• 4.
  Quality Check and Refund

  Once our warehouse team inspects the returned goods to confirm they are in resalable condition, we will process your refund to the original payment method within 5-7 working days.